THE IMPACT OF INFORMATION TECHNOLOGY ON THE PROFITABILITY
AND EFFICIENCY OF BANKS IN NIGERIA
(A CASE STUDY OF ZENITH BANK PLC)
FOR COMPLETE PROJECT CALL 07064961036
ABSTRACT
This
project work is aimed at determining the impact of information technology on
the profitability and efficiency of banks in Nigeria with a preference to Zenith
Bank Plc.
This
research further identified the effect of information technology in the banking
industry, on the Nigeria
economy at large and proffers recommendations that can be made to forestall the
incidences of information technology in the Nigerian banking sector. In a bid
to have a fair knowledge and judgment, questionnaires were administered and
hypothesis were formed statistically tested using chi –square techniques.
The
summary of the findings reveals that the introduction of information technology
contributes to the overall achievement of the organization corporate objectives
and also has a positive effect on customers satisfaction.
Based
on the findings, it is concluded that the use of information technology gave
room for the use of information system strategy and policy formulation and
implementation which has great effect on employees. Some recommendations were
also made based on the researchers findings this includes;
·
Adequate
attention should be paid to information system to detect and prevent occurrence
of financial malpractice (fraud and error) and
·
Regulatory
agencies should pay good attention to the subject of e – banking while
institution that offers banking courses such as Accounting, Banking and finance
should pay adequate attention to the concept of e – banking in their curricula.
TABLE OF CONTENTS
Title Page
Certification
Dedication
Acknowledgements
Abstract
Table of Contents
CHAPTER ONE
1.0 Introduction
1.1 Background
of the Study
1.2 Statement
of the Problem
1.3 Objectives
of the Study
1.4 Statement
of Research Questions
1.5 Statement
of Research Hypothesis
1.6 Research
Methodology
1.7 Significance
of the Study
1.8 Scope and
Limitation of the Study
1.9 Historical
Background of Zenith Bank Plc
1.10 Operational
Definition of Terms
CHAPTER TWO
2.0 Review of Related Literature
2.1 Introduction
2.2 Technology
2.3 Information Technology
2.4 Stages and Evolution of Banking Technology
2.5 Information Technology and Banking
2.6 E. Banking Services
2.7 Management Information System (MIS)
2.8 Information System Development
2.9 Profitability
CHAPTER THREE
3.0 Research Methodology
3.1 Introduction
3.2 Research Design
3.3 Study Population
3.4 Sample and Sampling Techniques
3.5 Methods of Data Collection
3.6 Restatement of Research Question
3.7 Restatement of Research Hypothesis
3.8 Instrument of for Data Collection
3.9 Methods of Data Analysis
3.10 Validation of the Instrument
3.11 Limitation to the Research Methodology
CHAPTER FOUR
4.0 Presentation and Analysis of Data
4.1 Introduction
4.2 Analysis of Respondent Characteristics
4.3 Analysis of Research Question
4.4 Test of Significance
4.5 Test of Hypothesis
4.6 Analysis of Secondary Data
4.7 Result at Glance
CHAPTER FIVE
5.0 Summary of Findings, Conclusion and Recommendation
5.1 Introduction
5.2 Summary of Findings
5.3 Conclusion
5.4 Recommendation
5.5 Recommendation
for Further Research
Bibliography
Journals
Questionnaire
CHAPTER ONE
1.0 INTRODUCTION
1.1
BACKGROUND OF STUDY
The need to improve customers services, profitability and
efficient banking services has increase the use of information and
communication technology in the financial institutions Nigeria bank
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