THE IMPACT OF INFORMATION TECHNOLOGY ON THE PROFITABILITY AND EFFICIENCY OF BANKS IN NIGERIA (A CASE STUDY OF ZENITH BANK PLC) - UNIPROJECTS

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THE IMPACT OF INFORMATION TECHNOLOGY ON THE PROFITABILITY AND EFFICIENCY OF BANKS IN NIGERIA (A CASE STUDY OF ZENITH BANK PLC)



THE IMPACT OF INFORMATION TECHNOLOGY ON THE PROFITABILITY AND EFFICIENCY OF BANKS IN NIGERIA
(A CASE STUDY OF ZENITH BANK PLC)
FOR COMPLETE PROJECT CALL 07064961036
ABSTRACT
             This project work is aimed at determining the impact of information technology on the profitability and efficiency of banks in Nigeria with a preference to Zenith Bank Plc.
             This research further identified the effect of information technology in the banking industry, on the Nigeria economy at large and proffers recommendations that can be made to forestall the incidences of information technology in the Nigerian banking sector. In a bid to have a fair knowledge and judgment, questionnaires were administered and hypothesis were formed statistically tested using chi –square techniques.
             The summary of the findings reveals that the introduction of information technology contributes to the overall achievement of the organization corporate objectives and also has a positive effect on customers satisfaction.
             Based on the findings, it is concluded that the use of information technology gave room for the use of information system strategy and policy formulation and implementation which has great effect on employees. Some recommendations were also made based on the researchers findings this includes;
·        Adequate attention should be paid to information system to detect and prevent occurrence of financial malpractice (fraud and error) and
·        Regulatory agencies should pay good attention to the subject of e – banking while institution that offers banking courses such as Accounting, Banking and finance should pay adequate attention to the concept of e – banking in their curricula.

TABLE OF CONTENTS
Title Page                                                                           
Certification                                                                       
Dedication                                                                         
Acknowledgements                                                            
Abstract                                                                                      
Table of Contents                                                              
CHAPTER ONE
1.0   Introduction                                                              
1.1   Background of the Study                                          
1.2   Statement of the Problem                                          
1.3   Objectives of the Study                                             
1.4   Statement of Research Questions                              
1.5   Statement of Research Hypothesis                                     
1.6   Research Methodology                                              
1.7   Significance of the Study                                           
1.8   Scope and Limitation of the Study                                     
1.9   Historical Background of Zenith Bank Plc                         
1.10 Operational Definition of Terms                               
CHAPTER TWO
2.0        Review of Related Literature                                              
2.1        Introduction                                                              
2.2        Technology                                                               
2.3        Information Technology                                            
2.4        Stages and Evolution of Banking Technology          
2.5        Information Technology and Banking                       
2.6        E. Banking Services                                                  
2.7        Management Information System (MIS)                   
2.8        Information System Development                                      
 2.9       Profitability                                                               
CHAPTER THREE
3.0        Research Methodology                                              
3.1        Introduction                                                              
3.2        Research Design                                                        
3.3        Study Population                                                      
3.4        Sample and Sampling Techniques                            
3.5        Methods of Data Collection                                                
3.6        Restatement of Research Question                                     
3.7        Restatement of Research Hypothesis                        
3.8        Instrument of for Data Collection                              
3.9        Methods of Data Analysis                                        
3.10      Validation of the Instrument                                               
3.11      Limitation to the Research Methodology                            
CHAPTER FOUR
4.0        Presentation and Analysis of Data                                     
4.1        Introduction                                                              
4.2        Analysis of Respondent Characteristics                    
4.3        Analysis of Research Question                                 
4.4        Test of Significance                                                   
4.5        Test of Hypothesis                                                    
4.6        Analysis of Secondary Data                                               
4.7        Result at Glance                                                        
CHAPTER FIVE
5.0        Summary of Findings, Conclusion and Recommendation
5.1        Introduction                                                              
5.2        Summary of Findings                                                         
5.3        Conclusion                                                                
5.4   Recommendation                                                      
5.5   Recommendation for Further Research                     
        Bibliography                                                             
        Journals                                                                    
        Questionnaire                                                            







CHAPTER ONE
1.0     INTRODUCTION
1.1     BACKGROUND OF STUDY
          The need to improve customers services, profitability and efficient banking services has increase the use of information and communication technology in the financial institutions Nigeria bank